What is PASMO?

What is PASMO?

PASMO is a convenient transportation system using an IC card which allows repeatedly use of a single chargeable card.

A single PASMO card allows you to travel by rail and bus in the Tokyo metropolitan area and can also be used for electronic money payments.

PASMO can also be used throughout the PASMO reciprocal coverage area nationwide.

PASMO GUIDE(PDF) For persons living in JapanPASMO GUIDE(PDF) For tourists

For more information on using PASMO and other mass transit IC cards nationwide, you can download our “National Interoperable Mass Transit IC Card System Guide.” Those wishing to download it may do so by clicking the button below.

National Interoperable Mass Transit IC Card System Guide(PDF)

*This information is current as of March 23, 2013. Please direct any questions you may have to the business offices of the applicable rail or bus company.

PASMO・Suica Network Map

  • (1)Where can I use PASMO?
  • (7)I want to buy  a commuter ticket!
  • (2)Where can I buy PASMO?
  • (8)What do I do if I lose my PASMO?
  • (3)How many different kinds are there?
  • (9)What do I do if I can no longer use PASMO?
  • (4)How do I use PASMO?
  • (10)What do I do if PASMO is no longer necessary?
  • (5)How do I re-charge PASMO?
  • (11)FAQ
  • (6)How do I see my  transaction history?

(1) Where can I use PASMO ?

PASMO can be used at more than 100 transportation facilities including private railways, subways and buses which accept PASMO.
PASMO can also be used throughout the PASMO reciprocal coverage area nationwide.

(2) Where can I buy PASMO ?

PASMO can be purchased at the place of business of private railways, subways and buses which accept PASMO.
When purchasing at a station ticket vending machine, the desired amount can be selected from ¥1000, ¥2000, ¥3000, ¥4000, ¥5000, ¥10000.
A ¥500 deposit is included in the purchase price.

(3) How many different kinds are there?

  • Blank PASMO This is PASMO which can be used by anyone.
  • Named PASMO This is a PASMO which can be used only by the named person and therefore can be re-issued if lost.
  • Kids PASMO This is a PASMO which can be used only by the named person for the payment of children fares and therefore can be re-issued if lost
  • PASMO Commuter Ticket This is a PASMO which can be used only by the named person as a commuters ticket and therefore can be re-issued if lost.
  • PASMO with Auto-charge Function We offer a PASMO with an auto-charge function which can charge to PASMO just by passing through the ticket gate.

(4) How do I use it?

When using on a train

When finishing reading correctly “pi”or“pi pi” When not finishing reading correctly “ pi. pi. pi. pi. pi”

When using on railways, just touch the PASMO on the reader of the ticket gate.
PASMO can read the card even in a holder, but to prevent reading errors, please touch it parallel to the reader of the ticket gate. The reading section will flash blue and make a "pi" sound or "pi pi" sound when it has finished reading.

*Do not have more than one IC card in your card holder or wallet when holding it over the reader.

When using on a bus

A sticker will be displayed on buses which accept mass transit system IC cards such as PASMO and Suica.

When using PASMO on a bus, please be aware of the differences between the method of payment before riding and the method of payment after riding.

When finishing reading correctly “pi”or“pi pi” When not finishing reading correctly “ pi. pi. pi. pi. pi”

◆ Method of Payment Before Riding

When getting on, please touch the PASMO onto the reader of the IC fare machine. The fare will be deducted from SF. You do not have to touch it again when getting off.

*Inform the station staff before touching the reader if you want to pay the fare for a number of persons.

◆ Method of Payment After Riding

When getting on, please touch the PASMO onto the reader of the IC fare machine. You do not need to take a ticket.
When getting off, touch the PASMO onto the reader of the IC fare machine and the fare will be deducted from the SF. When paying after riding, you need to touch the PASMO onto the reader when getting on and when getting off.

*If you require a fare statement is required when paying the fare for a number of persons, please ask the driver before touching the reader.

When using as electronic money

When paying, please tell the shop assistant that you wish to use PASMO. You pay just by touching PASMO onto the reader of the terminal. When touching, please confirm the payment amount.

When using at an automatic ticket vending machine

Automatic ticket vending machines or shops accepting PASMO display these marks.

Please choose the desired goods and touch the PASMO onto the reader.

(5) How do I re-charge PASMO?

◆ Charging at the station

PASMO can be charged at ticket vending machine at stations of private railways and subways accepting PASMO. The desired amount can be selected from ¥1000, ¥2000, ¥3000, ¥4000, ¥5000, ¥10000. The remaining SF amount can be charged any number of times up to ¥20,000.

◆ Charging on the bus

PASMO can be charged in the bus of providers accepting PASMO. PASMO can be charged in ¥1000 units. The remaining SF amount can be charged any number of times up to ¥10,000. Please just ask the driver.

(6) How do I see my transaction history?

You can print out your transaction history of PASMO up to the most recent 20 payments at station ticket vending machines or bus station offices.
If you are using comnuterticket, transaction history will not print.

*Station names are shown in Japanese.
*Display and printing of transactions outside of the PASMO and Suica areas will vary.

(7) I want to buy a commuter ticket!

◆ When buying for the first time:

Please proceed to the commuters ticket sales office at a station, fill out the "PASMO Commuters Ticket Application Form" giving your name, gender, date of birth, telephone number, area covered by the ticket and term of use and then give the form to a ticket officer.

◆ When buying a subsequent ticket:

Go to the ticket office where you bought your last ticket, fill out the "PASMO Commuters Ticket Application Form" giving your name, gender, date of birth, telephone number, area covered by the ticket and term of use and then give the form to a ticket officer. Some stations allow purchase of commuters tickets (for work and for students) at automatic ticket vending machines.

◆ When changing commuters tickets:

Go to a station ticket office, fill out the "PASMO Commuters Ticket Application Form" giving your name, gender, date of birth, telephone number, area covered by the ticket and term of use and give it to the ticket officer together with your existing magnetic ticket. Some stations allow purchase of commuters tickets (for work and for students) at automatic ticket vending machines.

◆ Costs of Commuters Tickets

Please contact your station.

(8) What do I do if I lose my PASMO?

If you have a named PASMO, it can be re-issued if you lose it. The procedure is different depending on the type of PASMO. When you lose your PASMO, please make an application to the station or bus station office. Blank PASMOs can not be re-issued when lost.

(9) What do I do if I can no longer use PASMO?

If PASMO is damaged and can no longer be used, please apply to the station or bus station office.

(10) What do I do if PASMO is no longer necessary?

When you no longer use PASMO, you can receive a refund from the station office or bus station office. We will refund your SF balance and 500 yen deposit.

(11) FAQ

What should I do when I want to travel out of the area in which I can use PASMO?

Mass transit system IC cards such as PASMO cannot be used to travel outside their defined area or to travel through areas outside their defined area. PASMO and other such cards also cannot be used to travel between two or more different mass transit system IC card areas. When traveling outside of the area in which PASMO can be used, please buy a regular ticket in advance. When this is not possible, please buy a fare adjustment ticket with cash when you arrive at your destination.

Even though I have enough money in my SF amount, I could not use the card at a ticket machine or in the bus. What should I do?

There are the possibilities below but first check your card.

  • Did you touch the reader with another IC card? (is there another card in your IC holder?)
  • Did you touch the reader together with something that would block the electronic waves such as aluminum foil?

If the answer is no and you still can not use your ticket, please contact an officer at your station or bus since the card may be defective or the previous transaction may not be completed.

Can I transfer my commuter ticket or SF balance from another mass transit system IC card to PASMO?

You cannot transfer a commuter ticket or SF balance from another mass transit system IC card to PASMO.
After using your current commuter ticket until completion, please purchase a PASMO ticket. Please remember that you can not purchase a PASMO commuter ticket for areas not covered by businesses accepting PASMO.

Is there anything I should pay attention to when using PASMO?

Please do not bend, turn, scrape, apply strong impacts or attach seals to PASMO. There is a risk of trouble such malfunction when touching the automatic ticket machine or the card being rejected by the ticket vending machine when recharging.

I wanted to make a ¥2,000 charge but put ¥4000 on the card by mistake. How do I get a refund?

Please make an application for refund to the same station on the same day. You can get a free refund only if you do not use the card after charging.

After boarding the train using SF from PASMO, the train service was cancelled, What do I do?

When boarding, using SF and the service is cancelled, use a separate SF when travelling by another route or please buy another ticket. (We do not handle transit services).

SF, When using outside the commuting ticket region

SF, When using outside the commuting ticket region Train Co. A cancelled service erea Sta. A Sta. B Sta. C other Train Co. Sta. b Sta. c When using another company’s line in addition to the fare from station A to station B, a fare will be charged from station b to station c.

*The region covered by a PASMO commuters ticket like a magnetic commuter ticket will allow for transit services when it is determined that restoration of services will take some time. In that case, present your transit ticket together with your PASMO ticket with pass through the barrier manned by an officer.

I use two railway commuting tickets. What do I do if I want to use PASMO?

You can not use two or more IC cards for transportation services at the same time. Please continue to use the current magnetic tickets.

*Since March 15, 2008, the scope of sales of commuting tickets by railways has been increasing. Please contact your current railway for details regarding the regions for which you can buy commuting tickets.

Can I buy a single commuting ticket covering a number of railway and bus companies?

You can buy a single type of PASMO for railways and buses. The regions and routes covered are the same as those for the current magnetic tickets.

*For further details, please contact your sales office.

Can I use PASMO after my commuter ticket expires?

You can use it as a named PASMO. By applying to a station officer, the facts on your commuter ticket will erase and change it to a named PASMO.

*When it is necessary to re-issue an expired commuting ticket without change, you must return it to the issuing office.

I already have a PASMO but I want to buy a PASMO commuting ticket. Do I have to buy a new PASMO?

You can purchase a commuting ticket with your existing PASMO. There is not need to purchase a new PASMO.

After applying for a re-issue of a lost card, I immediately found the lost PASMO card. Since it has not been re-issued yet, can the application be cancelled?

An application to re-issue a lost card can not be canceled. (The use of a card which has been registered as re-issued is canceled and can not be used.) Therefore please perform the re-issue procedure and prepare the re-issue fee of ¥500 and deposit of ¥500 (apart from integrated PASMO).
If you bring the PASMO card that you found with you when the card is re-issued, the ¥500 deposit on that card can be refunded. (apart from integrated PASMO).

After making the application for re-issue of a lost card, after some time I found the lost PASMO card. Can I use this PASMO card?

When you made the application for re-issue of a lost card, that PASMO card can no longer be used. If you return the card to the station or bus station office accepting PASMO, you can a refund of the deposit of ¥500.

*When receiving a refund of the deposit, an official identification document such as a drivers license is required.
*Deposits are not refunded on integrated PASMO.

Can I use electronic money other than Suica at stores accepting PASMO electronic money ?

Stores have stickers that display what types of electronic money they accept. Please inquire at individual stores for details.

Since the name or telephone number recorded on PASMO has changed due to marriage or moving, can it be changed?

Yes, it can be changed. Please make an application to a station or bus station office accepting PASMO. When making the changes, an official identification document to confirm your identity is required to be presented with the application.

*The places handling these changes depend on the provider and therefore please contact the service provider that you use.
*Customers using auto-charge PASMO or integrated PASMO are requested to make the same changes with their credit card company at the same time.

I no longer need my named PASMO. Can I give it to a family member or a friend?

A named PASMO can not be changed or given to another person. Please apply for a refund from a station or bus station office handling PASMO.

*If a named PASMO is used as a IC card transportation ticket by a person other than the named person, the PASMO may be invalidated and confiscated.

The printing of the PASMO has become illegible. What should I do?

When the printing on a PASMO becomes illegible the card can not be used. Please apply to your nearest station accepting PASMO to have the card reprinted.

*A bus office can not perform reprinting, therefore please take the card to a station.
*When purchasing a railway commuting ticket using PASMO, please take the ticket to the issuing office.
*The places handling these changes depend on the provider and therefore please contact the service provider that you use.

Can I use a Kids PASMO after graduating from elementary school?

You can use it until March 31 of the year that you graduate from elementary school. After April 1, you can not use the card and it should be changed into an adult PASMO at a station accepting PASMO.

*When a commuting ticket has an expiry date, please contact the issuing office.

Can I use a mobile Suica?

Mobile Suica can be used at ticket gates and buses accepting PASMO and at PASMO electronic money stores.

*Mobile Suica can not be used at some railway service windows. Please remember that when you need to buy an adjustment ticket , please pay in cash (you can not use the SF balance).
*"Mobile Suica" is a service provided by JR Higashi Nihon. For further details, please visit the JR Higashi Nihon homepage.

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