PASMO 약관

Chapter 1 General Rules

(Purpose)

Article 1

(Scope of Applicability)

Article 2

1. Use of PASMO on portable data terminals or designated portable data terminals may not governed by these rules but is subject to the Special Provision to the Rules for Using PASMO.
2. Rules governing PASMO for Persons with Disabilities may not governed by these rules, but is subject to the Special Provisions on Using of PASMO for Persons with Disabilities.
3. Transportation and other use by passengers using PASMO shall be in accordance with the passenger business rules established by the PASMO handling business as stipulated in Article 3, paragraph 1, sub-paragraph (1).
4. Rules governing the use of PASMO for purchase of goods and services (hereinafter, "Electronic payment") at the PASMO member store as set forth in Article 3, paragraph 1, sub-paragraph (12) are as stipulated in the PASMO Electronic Money Handling Rules.
5. Rules governing handling of the Integrated PASMO for services provided by third parties with which the Company has cooperative arrangements (hereinafter, "Partners") shall be as stipulated by such Partners.
6. The Company may make considerable changes to these Rules and related provisions. In such cases, the Company will post the timing and details of the revisions on our website in advance.
7. At such time as these Rules are revised, the use of PASMO will be governed by the revised Rules.
8. Matters not stipulated in these Rules shall be governed by extant laws and regulations.

(Meaning of Terms)

Article 3

1. (1) "PASMO handling business" is a term for railway or bus companies set forth separately who are recognized as accepting PASMO by the Company.
2. (2) "Blank PASMO" is a PASMO on which no user information is recorded, and which may be used by any bearer.
3. (3) "Named PASMO" is one on which personal information identifying a specific individual, such as a user's name, gender and birth date has been recorded, and which is provided for the specific use of a named person.
4. (4) "Adult PASMO" is the Named PASMO where a named person is an adult.
5. (5) "Child PASMO" is the Named PASMO where a named person is a child and which can only be used by a child.
6. (6) "Other company's IC card" is IC cards, etc. with embedded IC chips, issued by an IC card issuer other than the Company on which a monetary value can be recorded, and which can be used as a ticket etc. or for paying for goods and services at the PASMO handling business or the PASMO member store under a mutual use agreement between the issuer and the Company.
   

   (Reference: The Other companies' IC card is as follows.)

   1. (i) "Kitaca" issued by Hokkaido Railway Company
   2. (ii) "Suica" issued by East Japan Railway Company
   3. (iii) "Monorail Suica" issued by Tokyo Monorail Co., Ltd.
   4. (iv) "Rinkai Suica" issued by Tokyo Waterfront Area Rapid Transit Inc.
   5. (v) "TOICA" issued by Central Japan Railway Company
   6. (vi) "manaca" issued by Nagoya Transportation
   7. (vii) "manaca" issued by MIC Co., Ltd.
   8. (viii) IC cards issued by SURUTTO KANSAI
   9. (ix) "ICOCA" issued by West Japan Railway Company
   10. (x) "Hayakaken" issued by the Fukuoka City Transportation Bureau
   11. (xi) "nimoca" issued by NIMOCA CO., LTD.
   12. (xii) "SUGOCA" issued by Kyushu Railway Company
7. (7) "Child IC card" is the Child PASMO and the Other company's IC card that are issued for a named person who is a child and used by a child.
8. (8) "Integrated PASMO" refers to the Named PASMO that is issued on card-type data recording media which is integrated with a partner's service functionality.
9. (9) "Value" refers to a monetary value that is recorded on PASMO and exchanged for a passenger fare and buying a ticket, etc., established by the PASMO handling business as stipulated in sub-paragraph (1), or applied to the Electronic payment at the PASMO member store set forth in sub-paragraph (12).
10. (10)"Top up" means to add value to PASMO.
11. (11)"Deposit" refers to an amount that the Company collects in exchange for the right to use PASMO on condition that it will be returned.
12. (12)"PASMO member store" means a member store specified in the PASMO Electronic Money Handling Rules.
13. (13)"Group company" refers to the parent company, subsidiaries and affiliates of the PASMO handling business as stipulated in sub-paragraph (1) (where in each instance terminology and format/preparation of financial statements are as set forth in corporate law and related regulations; same applies hereinafter) and to subsidiaries and affiliates of the parent company of the PASMO handling business as stipulated in sub-paragraph (1).

(Conclusion of Contract)

Article 4

1. Notwithstanding the foregoing paragraph, establishment of a contractual agreement regarding the Integrated PASMO shall be as stipulated in the contract for the relevant PASMO.

(Method of Use and Restrictions)

Article 5

1. The signature space on the Named PASMO (excluding the Integrated PASMO) must be filled in with the name of user that is recorded in the Named PASMO.
2. The Named PASMO may not be used by anyone other than a named person whose name is recorded on the Named PASMO.
3. The Child PASMO may not be used after its expiration date. Moreover, the Integrated PASMO may not be used from the day following its expiration date (when indicated as a year and month, the last day of the indicated month)
4. PASMO must only be used with the processing devices provided at the PASMO handling business and the PASMO member store (hereinafter, "specified devices").
5. Notwithstanding the foregoing paragraph, use of PASMO with specified devices is not possible when circumstances pertain as indicated in the sub-paragraphs below.
   
   1. (1) When the contents of the PASMO cannot be read due to damage to the PASMO, malfunction of the specified device or circumstances such as natural disaster.
   2. (2) When the Named PASMO or the Blank PASMO as set forth separately by the Company is not used for any transaction within the period of time from the day following the last topping up or use in a transaction as set forth separately by the Company.
   3. (3) For the Integrated PASMO, when its use is not possible due to the convenience of the partner.
6. The Value cannot be used if that PASMO or its monetary balance has been forged, illegitimately modified, or obtained under false pretenses.

(Handling of Personal Information)

Article 6

1. (1) Purchase of the Named PASMO
2. (2) Conversion of the Blank PASMO to the Named PASMO
3. (3) Modification of information on the Named PASMO

1. The Company will use personal information that it acquires for purposes set forth in the following sub-paragraphs.
   
   1. (1) Verification of information contained in applications for purchase, modification or refund of the Named PASMO
   2. (2) Verification of user contact information in the event that the Company needs to contact a user
   3. (3) Implementation and improvement of services related to the Named PASMO as set forth in these rules and the passenger business rules of the PASMO handling business
   4. (4) Implementation and improvement of service related to the Other Company's IC card issued by companies on commission from companies engaged in the Other Company's IC card business
2. The Company notifies railway and bus companies of acquired personal information in response to requests from railway and bus companies that accept related PASMO within the scope of the previous paragraph.
3. Applications mentioned in each sub-paragraph in the first paragraph of this Article will not be accepted from parties not agreeing to the foregoing paragraphs.

(Shared Use of Personal Information)

Article 6-2

1. (1) Business analysis of services related to the Named PASMO by the Company and the PASMO handling business
2. (2) Activities such as market research and research and development related to the Named PASMO by the Company and the PASMO handling business
3. (3) Product Development involving services related to the Named PASMO by the Company and the PASMO handling business
4. (4) Advertising and marketing of services related to the Named PASMO by the Company and the PASMO handling business
5. (5) Studies aimed at improving services related to the Named PASMO by the Company and the PASMO handling business

1. The Company (https://www.pasmo.co.jp/corporate/overview/) shall be the party responsible for managing personal information set forth in the foregoing paragraph.

(User Agreement)

Article 7

(Places Accommodating Use)

Article 8

1. Specific locations shall be as set forth separately

(Limitations and Termination)

Article 9

1. (1) When the Company determines that PASMO service is not feasible due to situations such as natural disaster, power outage, maintenance of communications facilities by telecommunication carriers, inspection, abnormality, or problems with computer systems.
2. (2) When the Company determines that PASMO service must be suspended due to unavoidable circumstances, such as computer system maintenance, inspection or malfunction.
3. (3) When the systems managed and operated by the Company malfunction or require maintenance or inspection
4. (4) When the Company voluntarily determines that there is a need to terminate PASMO service
5. (5) When service cannot provided due to other unavoidable circumstances.

1. The Company will provide notification of interruption or termination of PASMO service to its web site. However, such notification may not be provided in the event that such interrupt or termination of service is necessitated abruptly.
2. The Company will not be liable for any damages or other loss caused by restriction or termination of services under this article.

(Ownership of PASMO)

Article 10

1. When PASMO is no longer needed by a user or has expired, a user must return PASMO to the Company. However, in the case of the Integrated PASMO, disposition shall be as determined by the governing contract.

(Deposit)

Article 11

1. When a user returns PASMO, the Company shall refund the Deposit as stipulated in Article 20 or Article 24.
2. The amount of the Deposit cannot be applied to purchase of travel fare or the Electronic payment.
3. Notwithstanding the foregoing paragraphs, the Company will not collect the Deposit for the Integrated PASMO.
   ( See Article 20, Loss and Reissue, and Article 24, Refund )

(Invalidation of PASMO)

Article 12

1. Notwithstanding the foregoing paragraph and the Rules for Using Auto-charge service, if the Integrated PASMO cannot be delivered to a user, it will expire as stipulated in the contract governing that PASMO.
2. Notwithstanding the foregoing paragraphs, the Named PASMO is subject to the Lost Property Act, and will expire at the end of the reporting period.
3. Unless specifically allowed by the Company, once a PASMO has expired as set forth in the foregoing paragraphs, requests for refund of a monetary value or the Deposit will not be accepted.

Chapter 2 Sale of PASMO

(Sale of PASMO)

Article 13

1. The Named PASMO (excluding the Integrated PASMO, both here and in the remainder of this Article) shall be sold upon request, including provision of the applicant's name, birth date and gender.
2. The Child PASMO will be sold upon request and provision of the name, birth date, gender and telephone number of the applicant, and when official documentation as stipulated separately is presented, the Child PASMO will expire on March 31 of the calendar year in which the child reaches the age of 12 years.
3. Except as otherwise authorized by the Company, no more than one Child PASMO will be issued for a user by the same person.
4. In the case of the Integrated PASMO, sale shall be made in accordance with the governing contract.

(Sale Price)

Article 14

1. Notwithstanding the foregoing paragraph, the sale price may be altered by the Company or the PASMO handling business. However, the sale price will be a units of 1,000 yen, not to exceed 20,000 yen.
2. Notwithstanding the foregoing paragraphs, PASMO may be sold for 500 yen (including the Deposit 500 yen) in cases recognized by the Company.

(Top Up)

Article 15

1. Except under circumstances recognized by the Company, PASMO will be topped up in monetary increments of 1,000 yen. However, the Value of the balance on an individual card may not exceed 20,000 yen.
2. Notwithstanding the foregoing paragraphs, PASMO may not be topped up using the Value on another IC card.

(Verification of the Balance)

Article 16

1. The history of transactions and the Value of the balance can be displayed or printed for the last 20 tractions on specified terminal devices.
2. Notwithstanding the foregoing paragraphs, display or printing of the transaction history is not possible under circumstances described in the following sub-paragraphs.
   
   1. (1) The Value of the balance history cannot be displayed/printed for a PASMO for which exit processing has not been completed.
   2. (2) The Value of the balance history cannot be displayed/printed for a PASMO for which processing has not been completed by a specified terminal device.
   3. (3) The Value of the balance history cannot be displayed/printed for a PASMO that has been reissued as stipulated in Article 20 or Article 21.
   4. (4) The Value of the balance history cannot be displayed/printed for a PASMO that has been replaced as stipulated in Article 22.
      ( See Article 20, Reissue Upon Loss, Article 21, Reissue Due to Defect and Article 22, PASMO Replacement and Transfer )

Chapter 3 Validity

(Re-lettering of the Named PASMO)

Article 17

1. When the card face entries on the Named PASMO become illegible, it shall promptly be requested and presented for re-lettering.

(Modification of information on the Named PASMO)

Article 18

1. In the situation indicated in the foregoing paragraph, a user shall promptly submit an application specified separately for requesting a change of personal information and present official documentation (with such information showing the post-change name in the event of a name change). In the case of the Integrated PASMO, in addition to applying for a change of personal information, such other procedures as are required by the contract shall be completed.

(Upon Invalidation)

Article 19

1. (1) If the Named PASMO is used by anyone other than a named person
2. (2) if the Named PASMO face entries are illegible
3. (3) If the Child PASMO was purchased using fraudulent qualifications, name, birth date, gender or telephone number
4. (4) If the PASMO face entries have been altered or erased
5. (5) If the PASMO or the Value of the balance has been forged, illegitimately modified, or obtained under false pretenses
6. (6) If the PASMO is determined to have been intentionally damaged by a user or damaged due to gross negligence
7. (7) When it is determined that any other illegitimate activity has taken place

1. The Company shall not be liable for any damages or other loss arising out of confiscation due to circumstances set forth in the foregoing sub-paragraphs.

Chapter 4 Reissue and Replacement

(Reissue Upon Loss)

Article 20

1. Provided the conditions set forth in the following sub-paragraphs are met, if a named person lost the Named PASMO, use of the Named PASMO can be suspended and a form required for issue of a replacement (hereinafter, "reissue control slip") can be issued upon a named person's submission an application as set forth separately.
   
   1. (1) When submitting the application, a named person applying for reissue must prove that he/she is a user of the Named PASMO by presenting an official document.
   2. (2) The name, birth date and gender of a named person must be registered in the Company's system.
2. The Named PASMO which has been suspended in accordance with the preceding sub-paragraphs will be reissued if a user requests reissue within 14 days from the day following the date of issue of the reissue control slip provided that conditions of sub-paragraph (1) and (2) have been satisfied and only on a card with a different card number than that stamped on the back of the Named PASMO. Furthermore, PASMO functionality will only be reissued for the Integrated PASMO upon satisfaction of conditions of sub-paragraph (1) through (4) below.
   
   1. (1) A named person applying for reissue must prove that he/she is a user of the Named PASMO by presenting an official document.
   2. (2) A user must submit the reissue control slip provided to them as set forth above.
   3. (3) A user must provide a medium issued by one of its Partners to be used for reissue.
   4. (4) A user must present the notification provided by the Company in regard to the reissue medium.
3. Upon reissue processing as set forth in the preceding paragraph, a fee processing fee of 520 yen and the Deposit of 500 yen shall be collected for each Named PASMO that is reissued. However, no Deposit will be collected for reissue of the Integrated PASMO.
4. Once application for suspension of the Named PASMO has been submitted, the application cannot be canceled. Furthermore, if the Named PASMO that has been lost is rediscovered, it cannot be used as the medium for reissue of the Named PASMO.
5. If a lost Named PASMO is rediscovered following fulfillment of conditions set forth in paragraphs 2 to 4, if the Company has collected the Deposit for that PASMO, a user may request that the Deposit be refunded. In such case, the Deposit will only be refunded if a user submits the Named PASMO together with an application as set for separately and also presents an official document as proof of identity as a named person. In such case, the relevant PASMO will not be returned under any circumstances.

(Reissue Due to Defect)

Article 21

1. Such PASMO for which a reissue control slip has been issued as stipulated in the preceding paragraph will be reissued under a different reverse-side card number only upon fulfillment of sub-paragraph (1) and (2) conditions set forth and application by a user within 14 days from the day following issue of the reissue control slip. In such case, the relevant PASMO will not be returned under any circumstances. Furthermore, PASMO functionality will only be reissued for the Integrated PASMO upon satisfaction of conditions in sub-paragraph (1), (3) and (4) below.
   
   1. (1) A user must submit the reissue control slip provided to them as set forth above.
   2. (2) A user must submit the relevant PASMO.
   3. (3) A user must provide a medium issued by one of its Partners to be used for reissue.
   4. (4) A user must present the Integrated PASMO together with the notification regarding reissue of the medium from the Company and the partner.
2. Once application for reissue due to defect of the PASMO has been submitted, the application cannot be canceled. Furthermore, the medium concerned cannot be used as the medium for reissue of the PASMO.
3. Under no circumstances will the PASMO be reissued if any of the following sub-paragraphs apply. Furthermore, in such case, the Deposit of 500 yen will not be refunded even if the Company has collected it against the PASMO in question.
   
   1. (1) If the number on the reverse side of the card is illegible.
   2. (2) If the PASMO is determined to have been intentionally damaged by a user, damaged due to gross negligence or canceled per Article 19, paragraph 1, sub-paragraph (6).
      ( See Article 19, Upon Invalidation )

(Replacement or Reassignment of PASMO)

Article 22

1. When a user of the Integrated PASMO requires its replacement due expiration of the medium or a change in personal information associated with the medium, once the replacement medium is received from the company and its affiliate, a user must present the Integrated PASMO that is currently being used and that is eligible for replacement together with the medium that is to serve as the replacement to the PASMO handling business and perform the procedure for transferring PASMO functionality to the replacement medium. At this time, a user must present the notification provided by the Company in regard to the reissue medium.
2. When a user requests the transfer of the Named PASMO functionality from their current Integrated PASMO by the PASMO handling business that is capable of handling the transfer of the Integrated PASMO, the Named PASMO functionality is transferred from the Integrated PASMO to the PASMO that is available from the handling point, and an application is submitted as set forth separately together with presentation of official documentation proving a named person's identity, the transaction will be deemed equivalent to refunding the Integrated PASMO and sale of PASMO. Furthermore, if there is any special provision in the contract governing the Integrated PASMO, the transaction shall be governed by that provision.
3. Following replacement as set forth in the second paragraph or transfer as set forth in the third paragraph, it will not be possible to cancel termination or restore the functionality of the pre-replacement or pre-transfer PASMO or to transfer the functionality of a transferred PASMO to another Integrated PASMO.
   ( See Article 13, Sale of PASMO, and Article 24, Refund )

(Disclaimers)

Article 23

1. The Company will not be liable for damages incurred by a user that arise from use of the Value of the balance, refunds or the like subsequent to loss of the Named PASMO during such period as reissue processing has not been performed or during the day on which reissue control slip is issued.
2. As regards the Integrated PASMO, the Company shall not be liable for any damages incurred by a user that are attributable to the Company's affiliate or for any damages related to functionality of services provided by the affiliate.
3. The Company will not be liable for any damages, etc., incurred by a user in relation to PASMO-based services not set forth in these rules (other than those provided by the Company).

Chapter 5 Refund

(Refund)

Article 24

1. When refund of a PASMO is requested as stipulated in the foregoing paragraph, the Company will make refund to the bear of the Blank PASMO, and in the case of the Named PASMO will make refund only upon submission of an application as set forth separately together with presentation of official documentation proving that the applicant is a named person on the PASMO.
2. When making refund as set forth in the foregoing paragraphs, the Company will also refund the Deposit.
3. Notwithstanding paragraph 1, in accordance with Article 22, paragraph 3 , the handling fee stipulated in paragraph 1 shall not be assessed on refund of the Integrated PASMO in the event of its reassignment to a type of PASMO that can be sold at places accommodating use.
4. Once a request for refund of a PASMO has been submitted, cancellation of the refund or restoration of the PASMO functionality shall not be possible.
5. In addition to the stipulations in the foregoing paragraphs, any separate provisions included in the contract for the Integrated PASMO shall also apply such refund is made against such PASMO.

Chapter 6 Special Handling

(Modification of PASMO)

Article 25

1. When a user submits the Child PASMO upon expiration of its period of validity, it will be converted to the Adult PASMO upon request by a user.
   ( See Article 13, Sale of PASMO )

Chapter 7 Reciprocal Use of IC Cards

(Handling of PASMO by Other Business Operators)

Article 26

1. When PASMO is used as a ticket, etc., as stipulated in the foregoing paragraph, its use shall be governed by the rules of that business. Furthermore, when PASMO is used for the Electronic payment, is use will be governed by the PASMO Electronic Money Handling Rules.
   ( See Article 8, Places Accommodating Use )

(Handling of the Other Company's IC card)

Article 27

1. Use of the Other company's IC card as a ticket, etc., by the PASMO handling businesses will be governed by the passenger business rules of the PASMO handling business.
2. Use of the Other company's IC card to pay for products and services, etc., at the PASMO member store will be governed by an IC card issuer's rules.

(Restriction on Sale of the Child IC Card)

Article 28

(Shared Use of Personal Information on the Child IC Card)

Article 29

1. The East Japan Railway Company (https://www.jreast.co.jp/site/privacy.html) shall have responsibility for management of personal information shared as set forth in the foregoing paragraph.

Chapter 8 Miscellaneous Rules

(Jurisdiction)

Article 30