For beginner
Frequently Asked Questions
FAQ
PASMO PASSPORT
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Can PASMO PASSPORT be used on JR trains?
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Yes, it can.
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Can it be used on trains and buses in other cities such as Kyoto, Osaka, Fukuoka and Nagoya?
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Yes, it can.
Note that PASMO PASSPORT cannot be used in some areas, so make sure to ask the train and bus operators in each area.
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Does PASMO PASSPORT expire?
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Yes, it does. PASMO PASSPORT is valid for 28 days only.
Purchasing
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Where can I purchase PASMO PASSPORT?
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The card is available for purchase at 21 locations.
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Who should I talk to if I don't know how to purchase PASMO PASSPORT?
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Ask station or bus staff if you have any questions.
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Can I purchase PASMO PASSPORT with a credit card?
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Unfortunately PASMO PASSPORT cannot be purchased with a credit card. Please use cash.
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How much does PASMO PASSPORT cost?
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The total is ¥2,000 (stored fare of ¥1,500 + issuing fee of ¥500).
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Is there a child version of PASMO PASSPORT?
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Yes, there is. A PASMO PASSPORT for children cannot be used beyond March 31 following the date the child reaches 12 years of age.
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Does PASMO PASSPORT come with privileges?
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Yes, it does. Presenting this card at participating facilities and shops in the PASMO area entitles you to special discounts.
Using
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Where can I use PASMO PASSPORT?
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PASMO PASSPORT can be used for trains and buses in the Kanto area and across all of Japan.
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What should I do if I have an insufficient balance?
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Let the train staff or bus driver know when entering the ticket gate or when getting on or off the bus. Top up your card before leaving the ticket gate at the fare adjustment machine.
Top up your card at convenience stores (excluding some convenience stores) when shopping.
* Ask at the shop for further details.
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How do I check my balance?
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At station ticket machines or bus operator offices, you can display and print the 20 most recent transactions to show your balance and history.
Note that at some railway operators you can display and print the most recent 100 transactions processed within the past 26 weeks.
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I have a sufficient balance on my card, but I couldn't use it. What should I do?
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This is probably because the payment was not completed properly for the previous transaction, or there could be a problem with the card. Talk to the station staff or bus office staff.
Topping up
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Who should I talk to if I don't know how to top up my card?
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Talk to station staff or the bus driver.
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What is the limit?
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Value can be added up to ¥20,000.
Note: On the bus, it is not possible to top up the card if the balance will exceed ¥10,001.
When returning home
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How can I get a refund?
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Refunds are not available on PASMO PASSPORT.
PASMO PASSPORT failure
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What should I do if my PASMO PASSPORT doesn't work?
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If your PASMO PASSPORT does not work for some reason, notify the station staff.
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Can my PASMO PASSPORT be reissued if it is lost?
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No, PASMO PASSPORT cannot be reissued. If it is lost, purchase another card.